Posted: Wed, July 16 2014 at 9:30 AM, Updated: Wed, July 16 2014 at 11:31 AM
San Francisco, Calif. -- (KGW News) We all hate calling customer service lines, right? But this one hits a new low. A man in San Francisco just wanted to cancel his Comcast internet and cable, but it wasn't so easy.
Ryan Block and his wife Veronica spent nearly 20 minutes on the phone with the Comcast representative. The rep wanted a reason for cancelling, and wouldn't cancel Ryan's service until he gave an answer!
"Help me understand why you don't want faster internet," asked the Comcast guy. "
Okay, here’s the tail end of our Comcast disconnection call last week. Tell me I’m not crazy? https://t.co/ohVt2YWZis (Background at link.)— Ryan Block (@ryan) July 14, 2014
Unfortunately for Comcast, Ryan and his wife, Veronica, have a combined 1.7 million followers on Twitter.
So this call definitely wasn't going to go unheard.
Unfortunately for Comcast, Ryan and his wife, Veronica, have a combined 1.7 million followers on Twitter. So this call definitely wasn't going to go unheard.
The call has been listened to over 3 million times!
Comcast posted a statement on Tuesday saying they are "very embarrassed for the way [their] employee spoke with Mr. Block and Ms. Belmont and are contacting them personally to apologize."
They also tweeted this statement to "Mr. Block."
Read more: http://bit.ly/WhGVfx
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