Amazon order not shipped? It may be a scam!

Seattle, Wash. – Millions are logging on to to shop for last-minute Christmas gifts. But this holiday season, scammers are logging on as well–and they’re taking advantage.

Seattle NBC affiliate KING reports there is a new scam targeting Amazon shoppers. If you get an email that says something is wrong with your order and it can’t be shipped, you need to make sure it’s legitimate—because scammers are hoping you’re wanting to fix the issue quickly and plug in your personal information to a fake site.

Lechelle Yates from the Better Business Bureau says it may be easy to fall for the scam. First is the subject line that reads something along the line of “Your order cannot be shipped.” The body of the email then prompts you to click a link to confirm your information.

Yates said, “The landing page looks really good. It could easily fool you. The page wants your full name and address. But worse, it wants your credit card information including your CVV, your three digit security code on the back. ”

The next page is usually a real page from, so you need to be extra cautious. Check the sender’s name—usually it’s a company instead of Amazon.

“Never, never, never click the link that is provided in an email. Always go to the website directly,” added Yates.

If you go to and log in to your account, click the “ORDERS” tab. If you aren’t prompted to update your billing information, then the email you got is NOT from Amazon.

If you get one of these bogus emails, report it to

© 2023 KOBI-TV NBC5. All rights reserved unless otherwise stated.

Skip to content