Assisted living facility barred from accepting new residents amid DHS concerns

Eagle Point, Ore. — An assisted living facility in Eagle Point is barred from taking in any new residents. The order comes from the Department of Human Services following a routine licensing survey of Brookdale Senior Living, where they found areas of noncompliance that were putting resident’s at harm. The facility says it’s taking corrective action, but family members of residents say that should have happened a long time ago.

“Total quality of everything over there was just terrible,” Mindy Jackson says,

Mindy Jackson’s grandmother Darlene was a resident at the assisted living facility in Eagle Point. She was there for a few years, before family had enough.

“You could see her ankles were so swollen and her feet were swollen and you know that’s a sign of her not getting up enough, or getting her medication that she was supposed to have,” Jackson says, “but they should have seen signs like that and notified someone.”

Mindy’s story is not the only one like it. DHS says it recently substantiated 11 rule violations and 8 abuse allegations against Brookdale Eagle Point in the last 2 years. Because it’s still an ongoing investigation the agency couldn’t provide specifics, but a licensing survey completed last month revealed: unpleasant odors, failure to properly monitor diabetic patients, and issues with staffing requirements and training.

A spokesperson for Brookdale says it submitted a corrective action plan. In a statement, Brookdale’s spokesperson said, “we expect a follow-up state inspection in the future and look forward to welcoming new residents into our community soon. The health and safety of our residents is our top priority…”

Mindy’s grandmother is now in a different facility where she says her health has vastly improved. She’ll be 94 this year. But Mindy knows not everyone has the ability to go somewhere else, so she hopes the action by DHS will bring about positive changes for Brookdale.

“The last part of someone’s life should be their best,” Jackson says, “they need to be taken care of, those folks need to be looked after.”

In addition to halting the admission of any new residents, DHS is requiring staff to undergo various trainings, and submit corrective updates every two weeks until all issues have been resolved.

To report abuse of a child or vulnerable adult in Oregon call 1-855-503-SAFE (7233).

Kristin Hosfelt anchors NBC5 News weeknights at 5, 6 and 11. Originally from the Bay Area, Kristin earned her Bachelor of Science degree in Broadcast Journalism from San Jose State University.

She came to KOBI-TV/NBC5 from Bangor, Maine where she was the evening news anchor. Kristin has won multiple journalism awards including Best Feature Reporting in the State of Maine. In 2017, her investigation on lead pipes in Medford’s water system was named Best News Series by the Oregon Association of Broadcasters.

When Kristin is not sharing the news, she’s traveling, hunting down the best burrito, or buried in a Jodi Picoult novel. She’s also a Green Bay Packers shareholder; if you see her out and about she’d be happy to tell you the story of how a California girl became a cheesehead.

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