Medford woman seeking answers, refund over sudden closure of denture office

MEDFORD, Ore — A Medford woman is hoping for answers and relief after the closure of a local denture office seemingly unexpected. 

Robin Miles-Barney was a patient at the now-closed Affordable Denture and Implants on September 20th. She paid nearly seven-thousand dollars for the procedure, but it’s not what she expected.

She said the temporary dentures she was provided, fall out of her mouth often and makes it difficult to swallow.

Miles-Barney said she called dozens of times over the last few months for an answer and a refund but hasn’t heard back.

“They just closed their doors without notice,” Miles-Barney said emotionally. “It’s really wrong to do this to people and patients that trust in them.”

The office is located inside of Bear Creek Plaza off of Biddle rd. On Wednesday, a sign was placed on the door saying “Office closed until further notice. For questions or concerns call 1-800 336-8873.”

Miles-Barney is currently receiving help from a local denture clinic. The office shared she’s not the only one with the complaint about the business.

She later filed a claim with the Oregon Attorney General’s office about the situation.

“I just want other [affected customers] to call in, so we can get some justice.” said Miles-Barney.

Anthony Carter is a reporter for NBC5 News. He grew up in Philadelphia, Pennsylvania and graduated from Elizabethtown College in 2019. Anthony started his career as a print journalist, covering New York sports and the NBA Draft. He then started his own sports podcast and website covering the Arena Football League. Anthony moved to the Rogue Valley in 2019 as a news producer before joining the NBC5 News family. Anthony likes to workout at the gym, play basketball, and root for his Atlanta Hawks and New York Jets. Want to connect with Anthony? send him an email: [email protected]
Skip to content