Klamath Falls call center switching from Asurion to iQor

Klamath Falls, Ore. – One of the largest employers in Klamath Falls is under new management.

The Asurion office in Klamath Falls will soon be known as ‘iQor’.

“We have over 600 individuals that work here in the call centers.”  Says Call Center Operations Director Lawrence Jones.  “We’re excited to say that we’re one of the largest employers in Klamath Falls.”

The Klamath Falls facility provides customer support for DirectTV.

Operations Manager Cory Bramwell says he’s not worried about the change:  “I’m very excited to learn about the new company.  It’s a larger company, which means more resources for us and our community.”

Lawrence Jones says most everything will stay the same:  “What will change is the signature outside the building, which is now going to be called iQor.  The name on our paycheck and who pays us is going to be called iQor.”

The switch from ‘Asurion’ to ‘iQor’ will take effect December first.

The Klamath Falls call center is one of five being acquired by iQor.

The other facilities are located in Pennsylvania, Florida, and two in Mississippi.

KOTI-TV NBC2 reporter Lyle Ahrens moved from Nebraska to Klamath Falls in the late 1970’s.  He instantly fell in love with the mountains, the trees and the rivers, and never once regretted the move.Lyle’s job history is quite colorful. 

He’s managed a pizza parlor; he’s been a bartender, and a “kiwifruit grader” at an organic orchard in New Zealand.  A Klamath Falls radio station hired Lyle in the mid 90’s as a news writer and commercial producer.  In 2004, Lyle joined the KOTI/KOBI news operation.Lyle notes with pride that he has a big responsibility presenting the Klamath Basin to a wide and varied audience.

“The on-going water crisis has underscored the fact that the people and the issues in the Klamath Basin are every bit as diverse as the terrain.  Winning and keeping the trust of the viewers, as well as the newsmakers, is something I strive for with each story”.

When he’s not busy reporting the news, Lyle enjoys astronomy, playing guitar, fixing old radios and listening to anything by Sheryl Crow.

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