Klamath Falls woman outlines complaint against funeral home

Klamath Falls, Ore. – A funeral home in Klamath Falls says they’re appealing a series of complaints that could result in the loss of their license.

Before Frank Reed died in 2011, he told his family that he’d taken care of all his funeral plans with Eternal Hills Funeral Home.

Daughter April Liefeste said, “When my Dad died, my brother and I went to Eternal Hills, and were told that they had absolutely no record of any payments ever being made – there was no prearrangement.”

Tim Lancaster of Eternal Hills says Frank Reed was mistaken, “He had preplanned in the cemetery, and cemetery only – did not take care of his funeral plan, because he had another insurance to that that with, and then that other insurance was used on something else.”

April Liefeste is one of 12 people listed in a complaint by the Oregon Mortuary and Cemetery Board against Eternal Hills.

Liefeste notified the media of the complaint…

“I felt that it was something that the people in the community needed to know about.”

Lancaster says Eternal Hills wants to explain their side of the story to the board, and the public. “Your records are secure and safe with Eternal Hills, and always will be – and that we are here if you have any questions about them, you’re welcome to come in,” said Lancaster.

The story has triggered a lot of public interest, and Liefeste says she isn’t surprised, “It has just turned into a nightmare for 4 years, it’s been a nightmare for me.”

If an appeal is not files, the Oregon Mortuary and Cemetery Board complaint calls for revoking Eternal Hills licenses on March 30th.

 

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