(NBC News) Management breakdowns led to the failure of the $840-million federal health care enrollment website last fall according to a harsh new government report.
The scathing new report by the non-partisan Government Accountability Office says the disastrous roll-out of Healthcare.gov was the result of mismanagement and a rush to get President Obama’s health care program up and running.
“CMS began and undertook the development of Healthcare.gov system without adequate planning despite facing a number of challenges,” the GAO’s William Woods told Congress.
The GAO found problems were known in the Department of Health and Human Services before the website launched.
“There was a knowledge within the agency that the operational readiness was in jeopardy,” Woods said.
With this year’s mid-November open enrollment fast approaching, the man now in charge of Healthcare.gov says the site is vastly improved and far more reliable, but won’t be perfect.
“I think we’ve got a committed team of people though, that by and large are doing a very good job but there will clearly be bumps,” warned Andy Slavitt, Deputy Administrator of the Centers for Medicare and Medicaid Services.
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